Local Support And the Bottom Line
Well, it's official. Just a week after Gateway made the announcement, every Gateway Country store has closed its doors for good. 2,500 of Gateway's remaining 6,500 employees have been laid off -- 40% of their already depleted work force. Even though the stores accounted for one third of Gateway's revenue, investors are ecstatic: it would seem there's no margin on local support. However, Gateway customers, who will be mailing their computers to destinations unknown for warrantee work, do not appear to be as thrilled.