How do I configure Mac Mail?
(Mac OS X v10.5 and Later)

This FAQ article provides an overview of Email Account settings for c4 customers, if you are setting up an account in Mac Mail. Depending on what type Email Account you are setting up (an @c4.net account or an @yourdomain account), you may need to provide slightly different information. These differences are described below.

Before attempting to setup your Email Account in Mac Mail, make sure that you have a live Internet connection and that you have installed the latest Mac OS X updates available. To test your Internet connection, try browsing to cnn.com and make sure the headlines are current. To check that you have the latest Mac OS X updates, go to the Apple menu and select "Software update…".

Manually Configuring your Email Account

  1. Open Mail.
  2. Select Add Account. . . from the Mail menu, and click Continue.
  3. Select Add Other Mail Account. . . from the list of account type options, and click Continue.
  4. Enter the Full Name, full Email Address and Password information for the Account you are creating.
  5. Click Create to proceed.
  6. Mail should tell you the “Account must be manually configured”, click Next.
  7. Set the Account Type to be "POP"*.
  8. For the Mail Server, enter mailman.c4.net for an @c4.net Email Account ~ OR ~ enter mail.yourdomain.com for all other c4 Email Accounts.
  9. Enter the User Name and Password provided by c4. The User Name is the part of your Email Address appearing before the @ symbol. Click Next to proceed.
  10. For the Outgoing Mail Server Info, in the SMTP Server section enter mailman.c4.net for an @c4.net Email Account ~ OR ~ enter mail.yourdomain.com for all other c4 Email Accounts.
  11. Enter the User Name and Password provided by c4. The User Name is the part of your Email Address appearing before the @ symbol. Click Create to proceed.
  12. At this step you may see a message “Additional account information required”. Click Next to proceed.
  13. On the Outgoing Mail Server Info screen, enter 587** for Port, do not check Use SSL, and set Authentication to Password.
  14. Click Create.
  15. At this point your account should be configured and receiving new mail messages.

*If you would prefer to use IMAP, follow the instructions above, however, in step 7 choose 'IMAP'.

**If port 587 does not work, try using port 25, if neither of these port settings work, contact your ISP provider for further assistance (Verizon or Comcast).

How to change outgoing (SMTP) password

Often times if you are able to receive email, but not send mail out, it is due to an incorrectly configured SMTP password setting. Follow these steps to set the SMTP password setting to work properly.

  1. Open Mail.
  2. From the top menu, click on the "Mail" menu and select "Preferences".
  3. From the top row of buttons, select the "Accounts" tab.
  4. In the left side of the window, click on the email account that you want to update.
  5. In the right side of the window, locate the section named "Outgoing Mail Server (SMTP)" and select "Edit SMTP Server List" from the drop down menu.
  6. Click the "Advanced" tab (Next to the "Account Information" tab).
  7. In the "Password" field, enter your new password.
  8. Click the "OK" button.
  9. Close the window and "Save" if prompted.
  10. Open Mail and test sending an email to make sure you can now send email from this account.

How to back up email in Mac Mail

When you delete an email account in Mac Mail, it will permanently delete all mailboxes, mail, notes, sent item and to do items under that email account. In order to save a copy of this information, you need to move it over to an “On My Mac” mailbox.

  1. Check to see if you have an On My Mac option on the left or right side of Mac Mail under Mailboxes. If you do not see a Mailboxes window, go to the View menu and select the option for Show Mailbox List.
  2. If you already have an On My Mac Inbox, simply select the emails you wish to save and drag or copy them over to the On My Mac Inbox. Repeat this process for anything under Inbox, Drafts, Sent, Trash, etc. that you want to back up.
  3. If you do not have an On My Mac Inbox, click the “+” sign on the bottom left corner of Mac Mail and click on New Mailbox.
  4. Set the Location to On My Mac using the drop down menu, and Name the new On My Mac Inbox whatever you like, click OK to continue.
  5. You will now see the new On My Mac folder created under the On My Mac section of Mac Mail. Move any mail, along with any anything under Inbox, Drafts, Sent, Trash, etc. that you want to back up into this folder.

For more information please see the "Configuring Mail for your email account (Mac OS X v10.5 and later)" support article on Apple's website.


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