For security reasons, we recently changed our policy for connecting to c4 web servers via FTP. You must now use FTPS vs. the former FTP which was supported. We recommend using a program like FileZilla to connect to our web servers via FTPS. This FAQ provides information on setting up FTPS for FileZilla.
- From the File menu, click Site Manager.
- Click the New Site button.
New Site window in FileZilla
- In the left panel, give the new site a name you will recognize (e.g., ftp.yourdomain.com)
In the right Panel, on the General tab, supply the following information:
Host = ftp.yourdomain.com
Port = 21
Protocol = "FTP - File Transfer Protocol"
Encryption = "Require explicit FTP over TLS"
Logon Type = Normal
Username = (your FTP username)
Password = (your FTP password)
FTPS Connection Site Settings in FileZilla
- Press the OK button.
- Press the Connect button.