Change in E-mail Settings

We will make two changes to our mail server settings on Monday, June 27th. These changes will be made as part of an ongoing effort to fight spam by tightening up overall security. This article will explain the two changes we are making and provide you with information should you need to modify your e-mail client as a result. Web mail users do not need to make any changes.

The first change we will make is to turn off POP before SMTP authentication. If you are an end-user of our mail service, you will need to have SMTP Authentication enabled in your e-mail client program (e.g., Microsoft Outlook, iPhone, BlackBerry, etc.). If you do not have SMTP Authentication enabled in your e-mail client, you will not be able to send e-mail through our mail server.

After reviewing the mail server logs, it's clear that the vast majority of our customers are already using SMTP Authentication. We will try to reach out directly to those customers who may not be. However, all customers should review our FAQ page, How do I enable SMTP Authentication? Please follow the instructions on that page to ensure that SMTP Authentication is enabled in your e-mail client.

If you are a customer who has been using POP before SMTP, you should find SMTP Authentication more reliable. POP before SMTP allows you to send a message if you've checked your mail within 30 minutes of sending the message. Outside the 30 minute window, you may receive an error. SMTP Authentication does not have this limitation.

The second change we are making is to limit the maximum number of recipients to which a single e-mail can be sent. This will primarily affect customers who use desktop based mailing list software. The new maximum number of recipients is 100. If you need to send an e-mail to more than 100 recipients, you will need to break up the recipient list into chunks of 100 or less. Or, talk to us about setting up a server-side mailing list.

Again, both changes are being made to fight spam by tightening up overall mail server security. We apologize for any inconvenience this may cause.


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